PATH: Administration > Setup > Complaint > Complaint types.
Beas distinguishes between the following types of complaints:
Window reclamation_md_typ.psr
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Internal complaint
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An internal complaint refers to a work order, e.g. for semi-finished goods. This can be generated directly from the work order and is also managed via the work order.
Production > internal Complaint
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Customer complaint
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Customer complaints relate to delivery notes.
That why the delivery note always has to be indicated.
Sales > Customer complaints
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Supplier complaints
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Supplier complaints relate to goods receipt. These are generated from the Beas menu.
Purchase > supplier complaints
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Use the check boxes (Sales/Purchase/Internal), to define the possible assignment.
Help URL: https://help.beascloud.com/beas202106/index.html?reklamationstypen.htm
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