In this window you can add/edit internal complaints.
PATH: Production > Internal complaints.
Window reclamation_edit.psr
Upper tabs:
Master data tab
Field |
Description |
Document |
Document number. |
Type |
Type of complaint : internal / customer / supplier complaint. |
Status |
Choose current status: Open / in work / closed. |
Posting date |
Date of entry. |
Originator |
The creator of the complaint. |
Complete |
Enter the target date when it is expected to be finished. |
Status information |
Enter The current status. |
Documents tab
You may enter any document related to the complaint. Click "new" specify the path and save by clicking "update".
Lower tabs
Details tab
Field |
Description |
Project |
Select Project (if applicable). |
Work order |
Work order number. |
Order quantity |
Quantity of the WO. |
Business Partners |
Customer / Supplier. |
BP remark |
Additional remarks to business partner. |
Complaint number |
Enter a complaint number. |
Reference date |
Enter a reference date. |
Item |
Item number. |
Batch |
Batch number (if applicable). |
Complaint quantity |
Number of items subject to complaint. |
Total Costs |
Enter the costs. |
Repair |
Select a repair type. |
Type tab
Only display of the type of the complaint, description and notes.
Personnel tab
Which employee has caused the issue? Multiple employees can be entered. In this case there is an percentage specification.
The complaint is divided into four areas:
Section |
Description |
Complaint description |
General data for the complaint is lodged in this section of the template. It is possible to feed in more data (type, originator, employee) only once this section is filled and saved. |
Types (Area A) |
Type of defect, e.g. defective paint, deviations from dimensions, etc. |
Originator (Area B) |
The person who caused the error. There may be multiple originators. Where this is the case, a percentage can be used to assign the proportion of responsibility of the originator. Choose one of the already created originators. |
Employee (Area C) |
The employee/s who caused the problem. Multiple employees can be specified. In this case, a percentage responsibility is assigned. |
Remarks Tab
Remarks can be stored in this tab. An editor window for formatted texts is available if it is enabled in the Configuration wizard.
In these tabs 4 UDF can be set up: To make them visible, use script. Example: windowevent postopen dw_4.item.beas_reclamation_causeruser_udf1.visible=1 dw_4.item.beas_reclamation_causeruser_udf1_t.text=hello world end event
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