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The complaint is divided into four areas:
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Complaint description
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General data for the complaint is lodged in this section of the template. It is possible to feed in more data (type, originator, employee) only once this section is filled and saved.
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Types
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Type of defect, e.g. defective paint, deviations from dimensions, etc.
Any number of types can be stored simultaneously.
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Originator
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Who caused the error. There may be multiple originators. Where this is the case, a percentage can be used to assign the proportion of responsibility of the originator.
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Employee
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The employee/s who caused the problem. Multiple employees can be specified. In this case, a percentage responsibility is assigned.
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Help URL: https://help.beascloud.com/beas202404/index.html?reklamationsaufbau.htm
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